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Swan Lake Resort and Conference Center Reduces Check-In Time 25%, The Yarrow Golf & Conference Center Smoothes Operations for Well Heeled Clientele
by Anonymous

Jacob Dehan, NORTHWIND founder and president, said the company’s mission for over 30 years has been to provide the “most productive environment” for hotel clients by getting to know their operations, developing state-of-the-art technology to meet their special needs, and providing personalized service. NORTHWIND worked with the SunSwept team for six months to create the Maestro Spa System.    

“People come to SunSwept Resorts to be personally rejuvenated, and we have an extremely loyal return clientele. For this reason it is mission critical that we know their preferences beforehand and ensure, as much as possible, guests are receiving the services they expect,” said Kevin Snaggs, house and administrative leader at the exclusive BodyHoliday spa at the four-star LeSPORT resort operated by SunSwept Resorts on the island of St. Lucia. “The Maestro system links our guests’ activity schedules, spa treatment program appointments, guest history, and amenity requests all on the guest’s record, forever. SunSwept evaluated many systems, and we installed Maestro because it is the strongest in guest management, guest service, and spa scheduling.”

Luxury Resorts Pamper Clientele With Speedy Check-Ins, Smooth Operations

The Maestro Enterprise Resort Management System streamlines the management of spa, club and golf resorts of every kind. Comprehensive, multi-module resort functionality and single-image database technology increases property revenue by providing complete real-time integration of Activity Scheduling with Front Desk, Sales and Catering, A/R, Guest History, and centralizes client information for quality guest service.

The Championship 72-par East Course at the Swan Lake Resort and Conference Center, tucked away in the wooded countryside south of Notre Dame University, offers a variety of water hazards that demand accurate tee shots. The other courses at Swan Lake, and the resort’s all-inclusive golf package requirements, are no less challenging. “We are unique because we sell many different types of United States Golf Academy packages to both leisure and corporate guests, so it is essential that our system be extremely flexible,” said Kelly Einspahr, hotel manager for the Swan Lake Resort and Conference Center. “We evaluated many systems and the Maestro Enterprise Resort system proved the most complete for Swan Lake Resort with its complex packages handling and emphasis on guest service.” Einspahr also noted the United States Golf Academy processes large numbers of corporate golf groups. “The Maestro Front Office system has streamlined our check-in and checkout process by 25% and improved guest service. Now we are able to have guests up in their rooms much more quickly. The Maestro Sales and Catering system’s ability to track group sales and function room activity is also an asset to our resort.”

“The Maestro Enterprise Resort system is a great benefit to our property’s front office and sales and catering operation, particularly from a management prospective,” said Toby Hilton, director of sales and marketing for The Yarrow Golf & Conference Center in Augusta, Michigan. “Maestro’s single-image database resort architecture allows me to see all guest records, whether for individual guests, group performance, or company member accounts, at my desk without changing systems. We often have corporate clients call to ask about their group’s pick-up, or request details about individual room blocking and schedules. The Maestro system lets me assist clients quickly and professionally to verify group activity and billing, and the Guest History system makes our reservation process smooth and fast.”

Maestro Enterprise Resort is a multi-module complete resort management application available in Windowsâ, UNIXâ, Linuxâ and browser-based thin-client versions and includes, Front Office, Sales and Catering, Yield Management, Tee times, Club and Spa Management, Accounts Receivable, Condo/Timeshare Accounting, Point of Sale, Work Order Maintenance, Back Office Accounting, GDS Connectivity, ResEze Web Booking Engine, and Centralized Multi-Property Management.

About NORTHWIND

NORTHWIND (www.maestropms.com), known in the hospitality industry for its service and state-of-the-art technology, is widely respected for providing hotels, guests, and corporate management companies with flexible software solutions.

Based in Markham, Ontario, Canada, with a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for hotel owners and operators who need to manage their enterprise in a real time environment for maximum operational control and profitability. Designed to handle any size hotel, resort, meeting/conference center, multi-property and for the enterprise, NORTHWIND's Maestro solution offers the most productive working environment, which includes the following suite of products: PMS, Sales & Catering, Club/Spa Management, Corporate Reservations Office, Multi-Property Management, Condo/Owner Management, Yield Management, GDS Connectivity and ResEze (Internet Reservations). This comprehensive multi-platform (Windows 9X/NT/2000/XP, Unix/Linux, Terminal Server & Web Enabled) suite is recognized as the solution of choice for progressive and demanding organizations. NORTHWIND is a total solution provider that offers leading-edge technologies, and unparalleled training and support.

NORTHWIND will be demonstrating its systems at the HITEC Show in New Orleans, LA - June 24th-26th, 2003 at Booth #520.






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